Right of Withdrawal
As a consumer you can cancel your contractual declaration within fourteen days without giving reasons, in writing (e.g. letter, fax, e-mail) or – if the goods are delivered to you before deadline expiration – through the return of the goods. The time limit begins when the goods are ordered, but not before the customer has received the goods (where similar goods are delivered on a recurring basis, then not before receipt of the first part delivery),and not before fulfilment of our information obligations according to Article 246 § 2 in conjunction with § 1 clause 1 and 2 EGBGB as well as our obligations according to § 312e Article 1 paragraph 1 BGB in conjunction with Article 246 § 3 EGBGB. In order to keep the withdrawal deadline it is sufficient to send the cancellation or the goods within the time limit. The cancellation is to be sent to:
Gellertstrasse 1, CH-4052 Basel, Switzerland
Consequences of Cancellation/Withdrawal
In the case of an effective cancellation, the mutually received benefits are to be returned. If you are either wholly or partly unable to restore the goods received or can restore them only in an impaired condition, you have to pay compensation for the value accordingly. There is no duty to pay compensation, if the sole cause of deterioration of the goods received was their inspection, as would have been possible in a retail shop.
Incidentally, you can avoid the duty to reimburse value by not using the object as your property and to refrain from doing anything that impairs its value.
Items that can be sent as a package should be sent back by post (UPS, DPS, etc.) to the ANIMAL-RIDING Central Warehouse in the Netherlands at the following address: ANIMAL-RIDING BV, Hamsestraat 90, NL-4043 LK Opheusden. You must bear the regular costs of return shipment if the delivered goods correspond to the goods ordered. Otherwise (e.g. if you have received a wrong animal or if the goods are deficient), the return is without cost to you. Goods that cannot be sent by package (e.g. big animals) will be collected from you. Please contact us for information whether you should return the goods or whether we should collect them from you. Payment obligations must be fulfilled within 30 days. This period begins for the customer on the day the declaration of cancellation or the goods are sent, for us on the day of their receipt.
Furthermore, our General Terms and Conditions apply explicitly also when further information to the right of withdrawal is included. Please note also the Menu item “Help” – where we give valuable tips on these matters.
CHF-Konto Nr. 0879-1745145-01-1
EUR-Konto Nr. 0879-1745145-02
IBAN: DE55 6837 0024 0034 3434 00